Welcome to Romify’s help center! We're here to answer your questions. Can't find what you're looking for? Send our support team a note at [email protected]

How to use Romify 📖

App 📱

Getting Started

Finding the App - iPhone

Finding the App - Android phones

How to Register?

Forgot Password - How to Reset it?

Preparing the App for an Event

Capturing New Lead

Flow

What is a Flow?

Capture methods

Components Used in Questions

Answering Flow Questions

Reviewing and Editing Contact Information

Adding Attachment

Contact Information Capture Methods

- Business Cards & Badges

Business Card & Badge Scanner

- Business Cards

Business card scanning

Differences of On-Device and Online Business Card Scanners

Supported Languages Online Business Card Scanner

- Digital Business Cards

Digital Business Card

-Badges

-Lists

Event Guest List

Known Contact List

-Manual Entry

Saving a Lead

How to Save the Lead?

Editing Existing Lead

How to Edit the Lead?

How to Add an Attachment to Existing Lead?

Creating a Draft

How to Create a Draft

How to Complete a Draft

How to Delete a Draft

Can I Draft the Draft?

Event View

Information Widget

Team Goal Widget

Draft Widget

Business Card Scanner - Add-On Product

Business Card Scanner View

How to Switch From Business Card Scanner to Live Event?

Main Menu

How to Switch Between Events?

How to Log Out?

How to Switch to Business Card Scanner?

Phone Settings

How to Add Other Languages Than English for Dictation on Samsung Phones?

Integrations ♾

Salesforce

Pre-requisites for Salesforce Integration

How to Integrate Romify to Salesforce?

How to Connect Romify to Salesforce?

Introduction to Connection Settings - Salesforce

How to Disconnect Salesforce from Romify?

Introduction to Integration Settings - Salesforce

How to Disable Salesforce Integration?

Introduction to Mappings - Salesforce

How to Create a New Mapping - Salesforce?

How to Edit an Existing Mapping - Salesforce?

How to Delete Mapping - Salesforce?

How to Link Romify Event to Salesforce Campaign?

Why can't I see the Salesforce field in Romify?

HubSpot

How to Integrate Romify to HubSpot?

How to Connect Romify to HubSpot?

Introduction to Connection Settings - HubSpot

How to Disconnect HubSpot from Romify?

Introduction to Integration Settings - HubSpot

How to Disable HubSpot Integration?

Introduction to Mappings - HubSpot

How to Create a New Mapping - HubSpot?

How to Edit an Existing Mapping - HubSpot?

How to Delete Mapping - HubSpot?

Hubspot Duplicate Management

Hub ☁️

Introduction

What Romify Hub Is?

How to Get Started?

Events

Introduction to Events

How to Create an Event?

How to Import Events?

How to Delete an Event?

How to Edit Event Details?

How to Add or Remove Users from Event?

How to Add or Remove Event Flows?

How to Enable and Disable Capture Methods for Event?

How to Set Up Primary Capture Methods?

How to Set Up Event Guest List Capture Method?

How to Set Up Badge (QR) Capture Method?

How to Set Up Business Card & Badge (QR)/(AI) Capture Methods in One Component?

How Event Statuses Work?

When Tokens Are Used?

Leads

Introduction to Leads

How to Delete a Lead?

How to Edit a Lead?

How to Export and Import Leads

Troubleshooting Problems Opening Exported CSV Files

How to (Re)send a Lead to Salesforce?

How to (Re)send a Lead to HubSpot?

Users

Introduction to Users

How to Invite Users?

How to Edit a User?

How to Delete a User?

How to Set Up an Administrator User?

How to Suspend a User?

How to Prevent Admin User Consuming Tokens

Flows

Introduction to Flows

How to Create a New Flow?

How Select Contact Information Capture Methods

How to Create a New Question?

How to Edit Flow Questions?

How to Edit Flow Details?

Beyond Events

Business Card Scanner

Introduction to Business Card Scanner

How to Add or Remove Business Card Scanner Users?

Setup

Organization

Introduction to Organization